FAQs

What payment methods do you accept?

• We accept payments via major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal, Apple Pay and Google Pay.

How long will it take to receive my order?

• Delivery times vary depending on your location and the shipping method chosen at checkout. Please allow an extra 2 working days if your order is placed near a Bank Holiday. Generally, orders are processed and shipped within 1-2 business days. For estimated delivery times, please refer to our Shipping Policy.

Do you ship internationally?

• Unfortunately we do not ship our products internationally as of yet. 

What is your return policy?

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days for a full refund or exchange. For more information, please refer to our Returns Policy Page.

Can I track my order?

• Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online using our Track my Order page.

How can I contact customer support?

If you have any questions or concerns, our friendly customer support team is here to help. You can reach us on info@planeandsimple.uk or through our contact form on the website.